Policy - CosplayGS

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Shipping Disclaimer, Use untracked shipping at your own risk

Unfortunately as we are a small business we cannot guarantee timely delivery of untracked packages, we will do everything that we are able to to make sure you get your purchase but cannot unfortunately grant refunds/reshipments for untracked items that are lost in transit. If an item needs to arrive by a certain time or you are concerned about international shipping (as we are located in Canada), we urge you to choose a shipping option that provides a Tracking Number.

Local Pickup

If you live in the Lower Mainland and would like to avoid paying for shipping by picking up an order from us you are more than welcome to, just use coupon code "LOCALPICKUP" and send us a message to setup a pickup time and location. If we don't hear from you within a few days we will unfortunately cancel your order, so please get in contact shortly after or before placing your order.